Support Engineer

Are you a Support Engineer who helps others?

We look for Support Engineers to join our team in Uppsala, Sweden. The responsibilities for these roles include;

  • Support partners and customers with answers and solutions remotely, from the office and at the customer.
  • Balancing a holistic approach to support and maintenance with fast response and time to fix.
  • Document inquiries, bugs, and fixes in close collaboration with product managers and R&D.

Requirements and skills

  • 3+ Years of proven working experience in remote or/and field support of network or/and cyber security products.
  • 2+ Years of relevant educational background.
  • Good knowledge of IT networks.
  • Strong English writing and talking skills.
  • Driver’s license.
  • Swedish citizenship only.

Meriting skills

  • Familiarity with support and defect tracking tools.
  • Documented knowledge in troubleshooting certificates, and IP networks.
  • Relevant certifications.

Apply now

About Xertified

Xertified provides security solutions for a safer Internet, and in the end – a more secure society. By eliminating the possibility to interfere with IoT devices, we also contribute to a safer Internet as a common foundation for fair play, innovation, and business opportunities for companies and users of advanced IoT technology.

Software Operations Engineer

Do you make the software work in production?!

We look for Software Operation Engineers to join our team in Uppsala, Sweden. The responsibilities for this role include;

  • Install, maintain, and optimize infrastructure, platform, and Xertified applications for partners and customers remotely, from the office, and at the customer.
  • Work closely with R&D and sales to bring operational praxises and learnings into the whole organization.
  • Document customer inquiries, bugs, and fixes in close collaboration with product managers and R&D.

Requirements and skills

  • 3+ Years of proven working experience in remote/office/in-the-field with servers, applications, and networks.
  • 2+ Years of relevant educational background (computer sciences, IT, systems administrator, similar).
  • A mindset for details and professionalism at work.
  • Good knowledge of IT networks.
  • Strong English writing and talking skills.
  • Driver’s license.
  • Willingness to travel.
  • Swedish citizenship only.

Meriting skills

  • Holistic mindset on operations, knowledge in frameworks like ITIL, MOF, ISO/IEC 20000, or similar.
  • Installing, operating, and maintaining cyber security software.
  • Documented knowledge in troubleshooting certificates, and IP networks.
  • Relevant certifications.

Apply now

About Xertified

Xertified provides security solutions for a safer Internet, and in the end – a more secure society. By eliminating the possibility to interfere with IoT devices, we also contribute to a safer Internet as a common foundation for fair play, innovation, and business opportunities for companies and users of advanced IoT technology.