Are you a Support Engineer who helps others?
We look for Support Engineers to join our team in Uppsala, Sweden. The responsibilities for these roles include;
- Support partners and customers with answers and solutions remotely, from the office and at the customer.
- Balancing a holistic approach to support and maintenance with fast response and time to fix.
- Document inquiries, bugs, and fixes in close collaboration with product managers and R&D.
Requirements and skills
- 3+ Years of proven working experience in remote or/and field support of network or/and cyber security products.
- 2+ Years of relevant educational background.
- Good knowledge of IT networks.
- Strong English writing and talking skills.
- Driver’s license.
- Swedish citizenship only.
- Familiarity with support and defect tracking tools.
- Documented knowledge in troubleshooting certificates, and IP networks.
- Relevant certifications.
Xertified provides security solutions for a safer Internet, and in the end – a more secure society. By eliminating the possibility to interfere with IoT devices, we also contribute to a safer Internet as a common foundation for fair play, innovation, and business opportunities for companies and users of advanced IoT technology.